Frequently Asked Questions

Yes, we have a fitness center available for your health & recreational pursuits!

Yes! We have a resort-style swimming pool that creates a serene atmosphere.

All Lantower Residential apartments for rent offer top-notch amenities and are located in highly desirable neighborhoods. Some key amenities at Tortuga Bay at Waterford Lakes include:

• Zero-entry, Resort-inspired Swimming Pool
• Well-Equipped 24-Hour Fitness Center
• Summer Kitchen with Gas Grills

Our luxury apartments near Orlando, FL. offer a variety of premium features. In your home, you will find:

• Full-sized washers and dryers
• Gourmet kitchens with stainless steel appliances
• 9-ft ceilings
• Private patio or balcony

Tortuga Bay at Waterford Lakes in Orlando is located in the Orlando metropolitan area, which is home to several major employers across various industries. Some of the largest employers in the area include:

• SeaWorld
• The Walt Disney Company
• Aramark

Please note that this is not an exhaustive list, and there may be other employers in the Orlando area and in the surrounding cities.

Tortuga Bay is located just 15.1 miles or an 18-minute drive from Downtown Orlando.

Florida Hospital Brookhaven Dr. is the nearest hospital to Tortuga Bay, located just 16.3 miles or a 22-minute drive from the community.

With highly rated schools within our district, students can rest assured that they are getting the best education possible. The Orange County Public Schools and/or Center Academy Waterford Lakes will provide students with all of the tools necessary to be successful.

In an emergency maintenance situation, your safety and well-being are our top priority at our apartment complex. If you encounter an urgent maintenance issue that requires immediate attention, here’s what you should do:

Contact our Emergency Maintenance Line: We have a dedicated 24/7 emergency maintenance hotline for urgent situations. Call this number immediately to report the issue, and our on-call maintenance team will be alerted.

Provide Detailed Information: When calling, be sure to provide as much detail as possible about the nature of the emergency. This will help our maintenance team to assess the situation accurately and respond swiftly.

In dangerous situations like gas leaks, electrical problems, or flooding, put safety first for yourself and others. Evacuate the area if necessary and await further instructions from our maintenance team or emergency services.

Rest assured that we have trained professionals ready to handle emergency maintenance promptly. Your comfort and safety are of utmost importance to us, and we’ll work diligently to resolve the issue as quickly as possible.

Tenants can be held responsible for damages caused by them or visitors invited to the property. Any maintenance or repairs to apartment units or the common areas due to normal wear and tear, code compliance, or general habitability are the responsibility of Lantower Residential.

Please contact the leasing office by phone or through the resident portal.

For emergency service requests, please call the office. Non-emergency requests for maintenance services can be completed through your resident portal or by calling the office and selecting the appropriate prompts.

Applications are processed by a third-party screening agency; applicants who are approved without conditions can expect their application to be processed within 72 business hours, and applicants who are approved with conditions may take up to 5 business days to process.

Please reach out to your leasing professional directly via phone, email, or text.

You will be able to add on a roommate if preferred or can have a guarantor added to your application.

If we do not approve your application, we will send you an email to inform you about the denial. If you are denied, your admin fee is refundable via check. However, your application fee is non-refundable.

Contact our Central Financial Team at cft@lantowerliving.com for assistance.

You will receive a renewal offer 75 days before your current lease expires. If you have questions, please email our Central Financial Team at cft@lantowerliving.com.

Notify your leasing professional prior to the original move-date to avoid lease cancellation. To find out the current rental rates and terms, you should reach out to your agent. These rates and terms are determined by factors such as the move-date.

Typically, it will take approximately 4 weeks, depending on the nature of your move-out. Security deposits will be refunded in the amount that is remaining after your final utility bill and any fees/charges from your move-out, i.e., trash left behind, belongings, damage to apartment, etc.